All sales are final. We do not accept returns or issue refunds unless your item arrived damaged or if you received the wrong item. The policy for this is explained in detail below under 'Damages and Issues".
If you qualify for a return or refund, your item must be in the same condition that you received it (unburned) and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for shipping charges. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In addition, we may require pictures and/or videos of the damaged or wrong item. We will offer to replace the item or exchange it for another item of equal or lesser value. If we no longer have the item in stock and you are not interested in an exchange for something of equal or lesser value, we will be glad to issue a full refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
If your item qualifies for a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.