Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it (unburned) and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at youglowgirlcandleco@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for shipping charges.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at youglowgirlcandleco@gmail.com.

 

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  In addition, we require pictures and/or videos of the damaged item.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
We do not accept unauthorized exchanges. Please contact us immediately if you are not completely satisfied with your purchase so that we can work with you in an effort to make it right. 


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.